COVID-19 Uncertainty Reveals Tourism Industry’s Vulnerability

Royalton Blue Waters Beach, Montego Bay, JA

COVID-19 packs a dreadful punch on a number of levels.

The respiratory virus has led to emergency lockdowns that have left the global economy in free-fall. And travel bans have decimated the hospitality and tourism industry.

Initially, the messaging from the hospitality industry has recognized the value in reminding everyone to stay home, to regularly wash their hands and practice good respiratory hygiene.

When travel bans are finally lifted and people are ready to vacation abroad again, hotel brands will need to promote their properties with considerable sensitivity. They will want to remind us of what we once enjoyed about travel and our favorite destinations.

In the hospitality and tourism industry, staff regularly show empathy toward customers. Now, more than ever, hotel and tourism brands need to express genuine concern both toward and for the well-being of staff, guests, neighbors and the wider community.

Instead of a message of wish you were here, the hospitality and tourism industry needs to convey a different message: Thinking of you.

Many hotel and tourism organizations are already finding new ways to engage with, or entertain, people sheltering in place. Some properties are demonstrating concern for neighbors and community. While others are making efforts to care for the well-being of their staff.

According to the Jamaica Gleaner, management at Sunset at the Palms in Negril, Jamaica, expressed concern for staff and provided 115 laid-off employees with food packages and money. Staff and management are also connected through a WhatsApp group.

The all-inclusive announced its temporary closure around March 20th. At that time, management floated a plan to reopen on April 17th. That date has  since become a moving target.

First, the date for reopening changed to May 1st. But air and sea ports remained closed past May 31st. The latest update? Management now plans to accept new arrivals on July 1st.

Royalton resorts temporarily closed The Royalton Blue Waters on March 25, 2020 to protect guests and staff. At the time, they were unable to confirm a re-opening date.

I wrote about the destination wedding I attended at that all-inclusive in Montego Bay, Jamaica, in an earlier post. Unfortunately, I never read word of any food or monetary gifts being extended to laid-off employees.

Luxury properties like the Hari Hotel in Belgravia, London are doing their bit to make the lockdown a little less stressful for others. Neighbors looking for help with shopping and errands can contact for  assistance.

The Four Seasons New York is working to find housing for the valiant doctors, nurses and other medical personnel who are treating COVID-19 patients.

The Greece from Home website  promotes Greek tourism with images of Greek archeology, museums, walking tours and cuisine to inspire site visitors to dream and explore the country’s offerings, the safe and digital way, until “we’re able to meet again.”

Copyright 2021


Fun In The Sun At Royalton Blue Waters, Jamaica

Royalton Blue Waters’ resort entrance

An invitation to a winter wedding in Jamaica provided the perfect opportunity to trade heavy winter coats and boots for the sun’s caress.

Our wedding party ranged in age from preschooler to senior, Senior.

For some, the event offered a first visit to Jamaica while for others, who emigrated from the Island years ago, Jamaica will always be home.

A sizeable, furnished balcony provided us with a breathtaking view of the azure-colored ocean along with about 1,500- metres of beach.

The  luxury, all-inclusive’s many amenities included 228 suites (ocean-view, swim-out and garden); a lazy river; private cabanas with plunge pools; three pools, seven bars, 11 restaurants and Kids and Teens’ Clubs.

Balcony View of the Lazy River and the resort property
Balcony view of the property

Our group of three adults spent very little time in the junior suite of 570 square feet. With new and extended family to connect with, there was lots to do and explore.

Ocean-view suite
A suite with a beautiful Jacuzzi

Aside from the wedding that brought us together, I’ll treasure times spent conversing or sitting quietly, surrounded by extended family as we each savored our individual Scoops’ self-serve soft ice milk. My favorite: The chocolate and vanilla blend.

Other wonderful moments include, quiet walks along the beach at dawn.

The day I waded into the cold water to perch on an underwater stool at Dips’ swim-up bar. And I enjoyed the novel experience, along with a second pina colada, made with far-too-strong, for me, Appleton rum.

Dips' Swim-Up Bar at dawn
Dips’ Swim-Up Bar at sunrise

The server at The Jerk Hut who was almost out of jerk chicken but kindly served me the last piece of the day. A lovely employee at the breakfast buffet, who noted my disappointment when I couldn’t find my favorite treat. She returned with a huge serving of banana bread for me. Many of the staff went out of their way to make the holiday a memorable one for their guests.

Most precious of all, one evening, I thrilled at my mother, who abruptly jumped from her seat to dance to the live band’s rendition of a Bruno Mars’ song.

The funny thing about vacations…just as I finally start to get into a rhythm and establish a routine, it’s check-out time.

After sampling the baked goods, I decided my daily breakfast treat (banana bread or bread pudding) and the hottest and fastest morning latte (at the hotel lobby bar) were an absolute must.

I also figured out that the exits at the side or back of the hotel, provided quicker access to the breakfast buffet.

How sweet life can be–in the Caribbean winter sunshine

According to Carib Journal, almost 400,000 Canadians visited Jamaica in 2019. The tourism industry is responsible for 25% of the Island’s labour force.

The Royalton Blue Waters’ resort opened in November 2016 as part of Sunwing Travel Group’s growth into resort management and ownership.

Guests at the Blue Waters’ location are invited to play at the adjacent Royalton White Sands property that opened in 2013. Three years ago, the White Sands received the Best Family Resort award from the Jamaica Gleaner.

The Royalton Blue Waters has received a number of awards: In 2019, 2018, the Trip Advisor Certificate of Excellence. In 2019, The Jamaica Gleaner’s Hospitality Award for Best All-Inclusive under 300 rooms in Jamaica and in 2020, 2019 and 2017, the American Automobile Association’s (AAA) Four Diamond Award.

Copyright 2020


Neo Treats Delight

Neo Coffee Bar Displays Assorted Muffins and Pastries

I’m quite sure if someone had placed a muffin at the breakfast table, when I was growing up, my parents would have nixed the idea of cake first thing in the morning. 

Later, someone introduced me to bran muffins. Then I learned to bake blueberry muffins in what now seem like extremely small muffin tins.

I can’t remember when I last ate a blueberry or bran muffin. Over the years, the range of ingredients along with the size of the muffins in my life have dramatically expanded.  

Neo Coffee Bar makes one of my favorite muffins. Their Blackberry and Blueberry Muffin plays with textures with the surprise of a crunchy, cookie crown that blends cinnamon and oatmeal with the cake bottom. This is a big muffin. Sometimes I eat the crunchy cookie part and save the cake base for a snack.

Note the texture of the cookie crown and the cake base of the Blackberry Blueberry Muffin.

At Neo, the precision of French pastry-making is presented alongside gluten-free options and traditional Japanese ingredients. For instance, visitors can enjoy a matcha and aduki roll cake made with Kyoto matcha and organic red beans. Also on offer, matcha teas and coffees, espressos and drip coffees.

Pistachio Paris-Brest

Each month, Neo offers a dessert special. One month, I enjoyed the lightness of a delicate strawberry cream shortcake. I delighted in the elegant construction and flavors in a Pistachio Paris-Brest with strawberries.

The pistachio and white chocolate cream were surprisingly, not overly sweet. The strawberries and pistachio filling were complemented by graham cracker crumbs and choux (French for cabbage) rings or wheel-shaped pastry made from flour, water and eggs. Apparently, the pastry’s name and wheel-shape has a history.

With a little research, I learned that journalist, Pierre Giffard commissioned pastry chef, Louis Durand to commission the Paris-Brest to commemorate the 20th anniversary of the world’s longest bicycle road race. The 1,200 km. race stretched from Paris to Brest and back to Paris.

The wheel-shaped buttermilk choux pastry filled with praline cream was designed to sustain cyclists during the race. Established in September 1891, the first winner completed the race in 71 hours and 22 minutes. The Paris-Brest-Paris is the oldest cycling event in the world. Held every four years, the last Paris-Brest-Paris took place in August 2019. The event is the precursor to the world-famous Tour de France.

While I don’t have plans to enter a bicycle endurance race any time soon, I’m more than happy to indulge in another Pistachio Paris-Brest pastry.

Copyright 2019 – 2020


The Bread That Makes My Day

Two slices of Baldwin Brown Sourdough Bread sit on a wooden breadboard alongside a knife and a sliced loaf.
Blackbird Baking Co.’s Baldwin Brown Sourdough

As a kid, I loved eating white French stick and Italian bread, especially the heel of the loaf.

Lately, Blackbird Baking Co.’s Baldwin Brown Sourdough has become my addiction. It’s an artisanal loaf made from unbleached whole wheat flour; red fife flour; sea salt and sourdough.

When I bite into the Baldwin Brown’s crust, my teeth initially meet resistance that yields to a chewy, tasty slice of bread.  I love to breathe in the bread’s tangy aroma when I pull the round, brown loaf from its tan paper bag. 

With its dense, chewable crust and light, tangy taste, this bread is great drizzled with olive oil and also, for soups and sandwiches.

The bread is beige in coloring from the wheat flour and spotted with air pockets.  One sourdough loaf doesn’t stay in my fridge for long.

After doing some research, I learned that sourdough is a starter that begins with flour and water left overnight to ferment and develop wild yeasts.

The sourdough’s simple ingredients enhance both the bread’s flavor, nutritional value and texture. The unique, vinegary sourdough or fermented dough, with its micro-organisms and lactic acid bacteria, over time, acts as a natural yeast and leavening agent.

While baker’s yeast dates back 150 years sourdough used as a leavening agent in bread goes back to ancient Egypt.  

If they’re fortunate enough to have it, starters are passed down through generations of families. The age of the sourdough starter enhances the bread’s flavor with a unique tangy flavor.

A sample of the Blackbird Baking Co.’s sourdough starter is housed in a temperature-controlled sourdough library in Belgium at Puratos where sourdough cultures from around the world are stored.

Puratos is an ingredient supplier for bakers, pastry makers and chocolatiers. Puratos sourdough librarian, Karl De Smedt, has the enviable job of travelling the globe in search of sourdough cultures and stories.

Check out the Puratos sourdough library:

Here’s a video of sourdough bread preparation in Mexico.

Copyright © 2015 – 2020

Words by HB

Famous golden Oscar statuette.
The Internationally Famous and Much- Coveted, Oscar.

On Sunday, February 24th, when you’re debating whether to stay up late to watch the Academy Award category for Best Picture, Actor, Actress or Director, just pause for a moment.

Think about Metro Goldwyn Mayer Pictures president. Louis B. Mayer is the one who started what has become a tradition for so many.

It’s doubtful that he envisioned the impact his 1929 event would have on the film industry. The inaugural 15-minute ceremony for 270 people is now an international, live broadcast that runs for over three hours.

Mayer conceived an event to unite the five branches of the film industry: the actors, directors, producers, writers and technicians. But he also had another motive.

According to Wikipedia, when asked his reasons for creating the awards, Mayer is rumored to have said, “I found that the best way to handle (filmmakers) was to hang medals all over them … If I got them cups and awards, they’d kill themselves to produce what I wanted.”

Mayer figured out that recognition and appreciation for good work motivates a lot of people. There are those who say awards don’t matter. But even they won’t deny that it sure feels nice to be acknowledged for good work.

Throughout my career, I’ve always enjoyed contributing to different award events. I’ve researched potential candidates; written successful award nomination submissions; developed communications and marketing products and assisted in producing live and broadcast events.

I’m always inspired by the genuine enthusiasm of the winners; their heartfelt or off-the cuff, acceptance speeches and their sincere desire to make a difference.

I’ve linked above to the Best Picture Academy Award winners since 1929 (courtesy of Burger Fiction and YouTube). If you have some time, I hope you’ll take a look.

As for me, I’ll be up late watching the Oscars on Sunday night until the end of the broadcast. Because for me, it’s tradition.

Copyright © 2015 – 2020

Words by HB


Jamaican Beef Patty Bites

Jamaican beef patties are back on the menu at my place again.

A friend recently introduced me to Patty Time patties. She buys them in bulk from a Lawrence Avenue E. shop and stores them in her freezer. This flavorful beef patty is stuffed with a spicy, juicy filling that’s well-balanced with its golden, flaky crust.

At home, I often pair my beef patty with a salad or lentil soup for a healthier option. But when I’m on the go, I like to try some of the different patty places around the city.

Most cultures have some form of meat and/or vegetable wrapped in a pastry for convenience to eat on the go.

The Spanish have empanadas.  The Asian Indians have samosas and the British, their Cornish pasties. In fact, online research on the history of Jamaican beef patties, reveals that the Brits introduced pasties to the Jamaicans.

The British miners’ pasties have evolved into today’s spicy Jamaican patty. This patty is often filled with ground beef and paired with gravy, onions, Scotch Bonnet pepper and encased in golden, flaky pastry.

Juici Beef in Clarendon, Jamaica also sells soy, cheese and vegetarian options. Although I consider myself a traditionalist,  I will always try the beef patty first wherever I go. But I have also enjoyed a shrimp patty.

Perhaps I’m not aware of all the variations that are out there. But I’d love to try a shrimp and callaloo patty next.

Copyright © 2015 – 2020

Words by HB


Fall Half-Bites and J.J. Bean Coffee Roasters

As a kid, I used to peel the Pillsbury Crescent Roll label off, then hit the can against the kitchen counter, in the same way as the actor in the TV commercial.

I think I hoped that the giggling Pillsbury Doughboy would jump out with outstretched arms onto our counter. But it never happened.

Since those days of having fun shaping and baking crescent rolls, I’ve been exposed to croissants made in some of the finest cafes and bakeries around.

This almond croissant, from J.J. Bean (Coffee Roasters), is a delight. It’s so big, you can use a knife and fork to devour it.

I absolutely hate biting into an almond croissant that’s more pastry than almond.

The light, flaky pastry is  jam-packed with almond paste and sprinkled with powdered sugar and toasted, crunchy almonds. But surprisingly, this treat is not too sweet.

Copyright © 2015 – 2020

Words by HB


Summer Bites and Kid lee Food

When I was a kid, my mother tried to coax me to eat lettuce and tomato salads at family meals. But I just wasn’t interested.

Cole slaw has never been a favorite either.

I’m not a fan of mayonnaise. From a young age, I was introduced to a mess of shredded cabbage and carrots (and sometimes raisins) at fast food restaurants. Those tasteless, slaws failed to entice my eye, my palate and my stomach.

Today, with the greater variety available in the grocery store, my idea of a salad has evolved beyond lettuce and tomato. A slaw is too labour intensive for someone like me to make, too. But when I first learned about the Asian Slaw Salad offered at Susur Lee’s Kid Lee in First Canadian Place, I knew I had to try it.

Vermicelli; daikon sprouts; pickled onion; micro greens in Asian Slaw Salad from Kid Lee.

Yellow flower petals adorned a colorful mound of julienned vegetables. I added a plentiful side order of sweet, oven-cooked pineapple chunks to my meal. And ended up taking half the side order home and serving it with a mix of vegetables a day later.  The colour, texture and crunch of the different vegetables included micro greens, carrots, pickled onion, daikon sprouts, tomatoes and crunchy  vermicelli.

At first bite, the slaw tasted a little too sweet for me. But as I burrowed down through the 19 different ingredients, I discovered a tangy flavor that enhanced the salad’s flavor. I wondered if the slaw needed another toss from the bottom to mix the plum dressing a little more.

I’ll keep the slaw salad in mind for the next time I’m hungry and looking for a quick, food court lunch at First Canadian Place. It’s definitely worth another try. Kid Lee has provided me with incentive to eat more salads. I’m sure Mum would be pleased.

Kid Lee, 1 First Canadian Place, 100 King Street W.

Click the link here for more information.

Words by HB

Copyright © 2015 – 2020


Summer (…Almost)!

The temperature has dipped around here. But for a few fleeting days it actually felt like summer would make an early appearance.

A few days ago, I stepped out to experience some new places in the city and discovered Arctic Bites on Baldwin Street in downtown T.O.

Some of my best times in the summer are associated with ice cream. So, I thought why not try an ice cream roll? The icy treat is inspired by street food from Thailand. I ordered a blueberry lavender ice cream roll with crumbled waffle bits and a drizzle of condensed milk and blueberry syrup  The experience combined food and theatre.

Hand rolled blueberry lavender ice cream roll; Arctic Bites; icy treat

It was a visual treat to watch the ice cream artist splash blueberry syrup on a flat, frigid surface. Then her colleague brought over a white liquid — the ice cream — and she blended it with the blueberry syrup.

The liquid  ice cream transformed into creamy ice shards on the cold, flat surface. The artist then rolled the mixture flat and cut it into long vertical strips. Her colleague then rolled it up into individual ice rolls or Arctic Bites and placed them in a cup garnished with whipped cream, and a bamboo stick with three blueberries.

My Arctic Bite tasted of ice milk with subtle flavors of lavender and blueberry. I enjoyed it! And I particularly enjoyed eating my ice cream rolls while sitting outside on a bench in the not-quite summer sunshine.

Arctic Bites, 21 Baldwin Street

To find out what’s on the menu at Arctic Bites, visit the website here.

Copyright © 2015-2020

Words by HB


An Ice-Breaker  Teaches Participants About Themselves


When I teach memoir or creative writing, whether to college students or seniors, I often introduce an ice-breaker.

Sometimes I ask students to name a favorite film. Its purpose is about more than just getting participants to connect. I believe the things we love and the things that move us, can teach us about ourselves.

Shawshank Redemption is a favorite film of mine. The  1994 movie stars Tim Robbins (Andy DuFresne) and Morgan Freeman (Red) and it’s about hope, integrity and the strength of the human spirit.

It didn’t win an Oscar. But it’s unforgettable. There are so many lessons in this movie situated in a 1947 Maine prison.

One of my favorite scenes takes place when Andy, a convicted murderer and banker, who is sentenced to two, consecutive life terms, finds an LP of  Mozart’s Marriage of Figaro.

Andy locks a prison guard in the bathroom and broadcasts the opera over the prison’s P.A. system.

Everyone across the prison yard comes to a standstill to listen. And for a few precious seconds, Andy settles back in a chair and allows the music to transport him as far from the prison as possible. Until the warden and prison guards arrive.

Although Andy was incarcerated, he was still free in his  mind and soul. Confronted with beauty, he made the decision to appreciate it. I hope I will also, always choose beauty as a sanctuary.



Copyright © 2015 – 2020

Words by HB